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support@chainbridge-investments.comKnowledge Base
Browse our comprehensive FAQ and documentation for instant answers to common questions.
View FAQ BelowFrequently Asked Questions
Our support team is available 24/7 for urgent matters. Email responses are typically within 1-2 business hours, and live chat support is available around the clock for immediate assistance.
Visit the login page and click "Forgot Password". Enter your registered email address, where you'll receive a password reset OTP within a minute. If you don't see the email, check your spam folder.
Withdrawals are typically processed within 5-15 minutes. Sometimes it can take upto 30 minutes which is only due to server overload. For large withdrawals exceeding $10,000, it can take up to 1-2 hours for security verification.
We charge a 5% fee. There are no hidden fees. All charges are clearly displayed in your dashboard before confirming any transaction.
Yes, we use bank-grade security measures including SSL encryption, user funds are held with PrimeTrust, an FDIC-insured U.S. custodian, ensuring institutional-grade asset protection. We use HSM cold storage for private keys with multi-signature protocols requiring multiple authorized personnel for asset movement.